Shipping policy
Last updated: 15.07.2024
Introduction
Thank you for shopping with MELU Brand. This Shipping Policy outlines how we handle the shipping of products to our customers in both the United States and Europe. Our partner company operates in both the USA and Europe, ensuring efficient production and shipping from the most convenient location
If you have any questions or concerns about your shipment or the quality of your items, please contact us at info@melubrand.com. For issues with the shipping process, you may also need to contact the shipping carrier directly, but we are here to assist you as well.
Shipping Times and Costs
United States:
- Standard Shipping: Orders are typically delivered within 7-12 days after dispatch. Shipping costs will be calculated at checkout.
- Shipping Delays: Please note that during holidays and peak seasons, shipping times may be longer.
Europe:
- Standard Shipping: Orders are typically delivered within 7-12 days after dispatch. Shipping costs will be calculated at checkout.
- Shipping Delays: Please note that during holidays and peak seasons, shipping times may be longer.
Order Processing
Orders are processed and dispatched from our facilities in the USA or Europe, depending on your location and stock availability. Processing times may be extended during peak seasons, holidays, or promotional periods.
Quality and Damages
We take great pride in the quality of our products. If you find any issues with the quality of your items upon arrival, please contact us immediately at info@melubrand.com. For any shipping-related damages or issues, please contact the shipping carrier first and also inform us so we can assist in resolving the problem.
Holiday and Peak Season Shipping
Please be aware that shipping times may be longer during holidays, public holidays, and peak shopping seasons. We recommend placing orders well in advance of such periods to ensure timely delivery.
Tracking and Delivery
Once your order is dispatched, you will receive a confirmation email with tracking information. You can use this information to track your package through the carrier’s website.
International Shipping
For orders shipped outside the USA and Europe, additional shipping charges may apply, and delivery times will vary based on the destination country. Customers are responsible for any customs duties, taxes, or import fees associated with their order.
Contact Information
For any shipping-related questions or concerns, please contact us at info@melubrand.com. We are committed to providing excellent customer service and will respond to your inquiries as promptly as possible.
Thank you for choosing MELU Brand. We appreciate your business and are here to ensure a smooth and satisfying shopping experience.